Back to Case Studies

Re-aligning a business around a key market opportunity

North American Professional and Technology Services Provider

New Markets

The challenge

Our client was the North American organisation of a leading global professional and technology services provider​.​

In North America, the business had grown through acquisitions – many of these had only been partially integrated meaning that key sales and delivery processes were not implemented consistently​.​

The CEO wanted to re-align the business around a key market opportunity – taking advantage of this required a more agile operating model, consistently implemented across the organisation.

What did we do?

  • We held an initial CoLab event for the top 150 leaders in the organisation. We used this event to create a backlog of key opportunities to optimise how key processes worked and align them to the overarching model​
  • We used an agile governance model - working with hub and opportunity sponsors to prioritise and re-prioritise our backlog to identify where we could have the most impact through a design session​
  • The hub ran for 12 weeks and included 10 design sessions to address the top priorities​
  • We ran bi-weekly engagement sessions with the CEO and 150 leaders community to update on progress in the working sessions and share announcements of tangible changes from our design work​
  • The landing page acted as a single portal to all of the work: from the original CoLab through our work with session sponsors / design teams to the sessions themselves and the output designs / announcements that came out of them​

What was the impact?

  • Designed the next level of detail for how the optimized operating model and key processes will work in practice​
  • Defined an actionable roadmap to deliver each identified change​
  • Created, prioritised and addressed our backlog of improvements to resolve pressing pain points and put enablers for optimised processes in place​
  • Equipped leaders with a visually rich communication toolkit enabling them to speak with one voice in cascading key elements of the change
Leaders aligned to the case for change
Close Cookie Preference Manager
Cookie Settings
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts. More info
Strictly Necessary (Always Active)
Cookies required to enable basic website functionality.
Made by Flinch 77
Oops! Something went wrong while submitting the form.
Cookies Preferences