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Creating a new centralised operating model

Global Pharmaceutical Company

Operating Model

The challenge

As a disparate, global business, our client wanted to redesign their operating model to deliver a better experience for their customers.​

Through centralising their commercial activities, they aimed to present themselves more coherently to their customers, make significant efficiencies and improve their customer experience,​

The complexities lie in determining the local vs global models – which is why it was key to bring together stakeholders from across the world to collaborate.​

What did we do?

  • We delivered a 3 day event that brought all the different functions together to align on the benefits and case for change​
  • As a collection of 3rd party companies, the organisation aimed to show up in a coherent way for their customers, and simplify their sales structures​
  • We defined core design principles needed to create a new centralised operating model​
  • We collaborated on an overall design, mapping out how global functions interacted in the future state, and designing the local vs global levels of operating​
  • Using different market scenarios, from full outsourcing to light presence, we pressure tested the new model

What was the impact?

  • A clear vision for the new operating model, with strong understanding of how the model elements work individually and collectively
  • A tangible implementation plan to bring it to reality, with a clear view of how all the entities would collaborate
  • Real support and momentum behind the programme, with participants realising the art of the possible
months of time saved
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