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Setting and activating a growth strategy

Global Systems Integrator


The challenge

Our client was a global, business solutions, digital and cloud services firm. With a new CEO at the helm, they adopted a growth ambition which required a reimagining of how the business operated and went to market for its clients.​

The CEO recognised the need to bring their people along the journey - including them in the design and decisions to create the right organisation for the future that everyone was bought into.​

What did we do?

  • We delivered: 3-day CoLab with senior leadership to set the vision & 5-year growth strategy; 3 area CoLabs to activate global leadership around the strategy; 2-year Collaboration Hub to crack the enabling architecture​
  • The CoLabs identified 5 critical growth areas for focus, and through the Hub we implemented the following: ​
  • Sales & Client Management (most valuable client strategy, new segmentation model, new client management capabilities)​
  • Go To Market Motions (portfolio approach to optimise relationship between product development & sales)​
  • Sales, Marketing & Delivery Optimisation (better delivery for clients & how to grow key accounts)​
  • Culture for Growth (establish innovation mindset)​
  • Future Ready Workforce (future talent mix and Employee Value Proposition)

What was the impact?

  • ​Mobilised their organisation like never before around a shared vision for a future that they believed in
  • Involved all functions and regions in the design and delivery of a new operating model, harnessing the organisation's full power to deliver better for clients
  • Regional and group leadership designed a client-centric operating model – fully aligning client service management, sales motions and service delivery functions to effectively deliver against client wants, and anticipate future needs
  • Remaining streams designed and developed the talent models and culture required to enable growth to happen, supporting the workforce in overcoming limiting beliefs and developing required talent mix
of the growth target achieved in half the expected time
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